Windows 11

Blog.ExtraHelp.us is designed to assist Business Entrepreneurs in plain English - No sales, no gimics. ExtraHelp Only. This theme is Bloggerized by Lasantha Bandara - Premiumbloggertemplates.com.

Basic Troubleshooting

Blog.ExtraHelp.us is designed to assist Business Entrepreneurs in plain English - No sales, no gimics. ExtraHelp Only. This theme is Bloggerized by Lasantha Bandara - Premiumbloggertemplates.com.

Applications

Blog.ExtraHelp.us is designed to assist Business Entrepreneurs in plain English - No sales, no gimics. ExtraHelp Only. This theme is Bloggerized by Lasantha Bandara - Premiumbloggertemplates.com.

Security

Blog.ExtraHelp.us is designed to assist Business Entrepreneurs in plain English - No sales, no gimics. ExtraHelp Only. This theme is Bloggerized by Lasantha Bandara - Premiumbloggertemplates.com.

Basic Networking

Blog.ExtraHelp.us is designed to assist Business Entrepreneurs in plain English - No sales, no gimics. ExtraHelp Only. This theme is Bloggerized by Lasantha Bandara - Premiumbloggertemplates.com.

Sunday, March 15, 2026

How to Fix Login Problems (Beginner Guide)

 

Passwords & Account Confusion: Why It Happens—and How to Finally Get It Under Control

If you’ve ever sat staring at a login screen thinking “I know this password… why isn’t it working?”—you’re not alone.

Passwords are one of the biggest frustration points for everyday computer users. It’s not because people aren’t smart—it’s because the system itself is messy. Every website wants something different. Rules change. Password resets feel like a maze. And before long, everything blends together.

Let’s break this down in plain English—and fix it for good.


Why Passwords Feel So Confusing

Here’s what most people are dealing with:

  • Dozens (or hundreds) of accounts
  • Different password rules (symbols, numbers, uppercase, etc.)
  • Password reset loops that never seem to work
  • Browsers saving some passwords—but not all
  • Fear of getting locked out

So what do people naturally do?

  • Use the same password everywhere
  • Pick easy-to-remember passwords
  • Write passwords down on paper or notes

It feels like a solution—but it actually creates bigger problems.


The Problem with Easy Passwords

Using passwords like:

  • 123456
  • password
  • qwerty
  • Your name + birthday

…is like locking your front door but leaving the key in it.

Hackers don’t guess randomly—they use automated tools that try thousands of common passwords in seconds. If your password is simple, it can be cracked almost instantly.


The Problem with Writing Passwords Down

Writing passwords on paper or in a notebook feels safe—but it has risks:

  • Anyone who finds it has full access to your accounts
  • It’s easy to lose
  • It quickly becomes outdated and confusing
  • People often reuse the same password across accounts

Even worse—many people keep password lists near their computer, which defeats the purpose entirely.


The Bigger Danger: Reusing Passwords

Here’s where things get serious.

If you use the same password for multiple accounts, and just one of those sites gets hacked…

👉 Hackers will try that same password on:

  • Your email
  • Your bank
  • Your social media
  • Your shopping accounts

This is called credential stuffing, and it works far more often than people realize.


The Simple Fix: Use a Password Manager

Instead of trying to remember everything yourself, let a tool do the work.

A password manager:

  • Stores all your passwords securely
  • Creates strong, unique passwords for every account
  • Automatically fills in login details
  • Works across your phone, tablet, and computer

You only need to remember one master password.


Recommended Password Managers

Here are some reliable options:

Paid (Best Overall Experience)

  • 1Password
    Easy to use, very secure, works on all devices, great for beginners

Free Options (Still Very Good)

  • Bitwarden
    One of the best free options available—secure and trusted
  • KeePass
    Free and powerful, but a bit more technical
  • Google Password Manager
    Built into Chrome and Android—simple and convenient

Why Password Managers Are Better

Instead of this:

“Was it my dog’s name with a 1… or a 2… or an exclamation point?”

You get this:

✔ One strong master password
✔ Every account has a different, secure password
✔ No more guessing or resetting
✔ No more writing things down


What Makes a Strong Password?

A strong password is:

  • Long (at least 12–16 characters)
  • Random
  • Unique for each account

Example of a strong password:

T9#kL2!vPq7@zX1

You don’t need to remember it—that’s the password manager’s job.


One Simple Habit That Changes Everything

If you do nothing else, do this:

👉 Stop reusing passwords

Even before you get a password manager, start making passwords different for important accounts like:

  • Email
  • Banking
  • Facebook
  • Shopping sites

Then, when you're ready, switch to a password manager and clean everything up.


Final Thought

Passwords feel overwhelming because you’ve been trying to manage them manually in a world that no longer works that way.

This isn’t a failure on your part—it’s a system problem.

The good news?

Once you switch to a password manager, this entire issue goes from stressful… to almost invisible.

And that’s exactly how it should be.

Thursday, March 5, 2026

How to Find Files on Your Computer (Step-by-Step)

 

How to Find a File You Created Yesterday

One of the most common problems people run into with computers is losing a file they just created.

You worked on something yesterday — maybe a letter, a document, or a photo — and today it seems to have completely disappeared.

Don’t worry. Most of the time the file is still there. You just need to know how to find it.

Let’s walk through a few simple ways to locate it.


Step 1 – Check the Obvious Places First

Before doing anything complicated, check the most common places where files are saved.

Look in these folders:

Documents
Downloads
Desktop

These are the locations where most programs save files by default.

To check them:

  1. Open File Explorer (the folder icon on the taskbar).

  2. Click Documents on the left side.

  3. Look for the file name you remember.

If you don’t see it, check Downloads and Desktop as well.

Many people accidentally save files to Downloads without realizing it.


Step 2 – Sort Files by Date

If you created the file yesterday, sorting files by date can help you find it quickly.

Here’s how:

  1. Open the folder where you think the file might be.

  2. Right-click in an empty area of the folder.

  3. Select Sort by → Date modified.

Now the newest files will appear at the top.

If you worked on the file yesterday, it should be near the top of the list.


Step 3 – Use the Search Box

Windows has a built-in search tool that can scan your computer.

To use it:

  1. Open File Explorer.

  2. Click on This PC on the left side.

  3. In the search box (top right) type part of the file name.

For example, if the document was called:

budget2026.docx

You could search for:

budget

Windows will search the entire computer for matching files.


Step 4 – Search by Date

If you can’t remember the file name, you can search by when the file was created.

In the search box type:

datemodified:yesterday

Windows will show all files that were modified yesterday.

Look through the results to find your file.


Step 5 – Check the Program You Used

Some programs keep a list of recent files.

For example:

• Microsoft Word
• Excel
• Google Docs
• Many photo programs

Open the program you used and look for a section called:

Recent Files

Your document may appear in the list.

Clicking it will open the file instantly.


A Final Tip

When you create a file, it helps to save it in a place you can easily remember.

A good habit is saving important files in:

Documents → Work
or
Documents → Personal

Creating simple folders can save you a lot of frustration later.


The Good News

Most of the time, a lost file is not actually lost.

It’s usually just saved in a place you didn’t expect.

Learning how to search for files is one of the most useful computer skills you can develop.

And once you know how to do it, finding things becomes much easier.

Sunday, February 15, 2026

Fear of Breaking Something

Top 5 Problems Novice Computer Users Face

1. Fear of Breaking Something

Most computer users — whether new to technology or simply unsure about how things work — share a common fear:

“What if I break something?”

You’ve probably seen people say, “Don’t worry. You can’t break your computer.”

That’s partially true.

Modern computers are designed with safeguards. You’re not going to destroy your system by clicking the wrong icon or opening the wrong menu. However, there are certain actions that can create serious problems if you don’t understand what’s happening.

Not permanent destruction — but avoidable headaches.

The key is understanding which processes should never be interrupted.


Example: BIOS Updates

If you're learning computers because you want to run a small business or work independently, I explain the practical basics in my guide to what hardware and software is and introduced  BIOS upgrades, this is one of the rare situations where interruption can cause major issues.

In case you've forgotten, BIOS is Basic Input and Output System.  It's what loads first on your computer. If you’re still nervous about making mistakes, read the POST titled BIOS and ask questions if you need clarification.  You can also watch my video Introduction to Computer for Business Entreprenours again.

If you turn off your computer during a BIOS update, you can corrupt the firmware that allows your system to start properly. In that case, the computer may not boot at all and may require professional repair.

This doesn’t mean BIOS updates are dangerous.  In fact, it may be more dangerous to ignore the update altogether.

It means they must be allowed to finish.

If you are performing a BIOS upgrade:

  • Follow the instructions exactly as shown on the screen.

  • Make sure a laptop is fully charged and plugged into power.

  • If using a desktop, consider a battery backup (UPS) to protect against power outages.

In short:

If your computer is updating firmware, installing the operating system, or performing a system reset — do not turn it off.

Let it finish.


What This Really Means

Outside of rare situations like firmware updates, most everyday actions are safe. You can explore menus, adjust settings, and even make mistakes without permanently damaging your system.

Understanding the difference between:

  • Routine activity

  • And critical system processes

removes nearly all of the fear.

Technology becomes much less intimidating once you know where the real risks actually are.

And they are far fewer than most people think.





The full list of the Top 5 Problems Novice Computer Users Face is listed below.  Now that I've addressed Problem #1, I will create future blog posts to address the other 4 reasons as well. 

  1. Fear of breaking something
    Worry that one wrong click will ruin the computer. Emphasis: reassurance and safe explanations.

  2. File confusion
    Not understanding save vs download, where files go, or how to find them later.

  3. Passwords & account confusion
    Mixing up emails, usernames, passwords, reset loops, and login anxiety.

  4. Updates, pop-ups, and scary messages
    Not knowing what’s normal vs what’s a scam; fear-driven paralysis.

  5. Basic hardware confusion

  6. Ports, cables, printers, Wi-Fi, and “what plugs into what."

Sunday, February 8, 2026

Your version of Windows has reached the end of service

 




A couple of days ago, I purchased a new Dell Inspiron 15 3520.  It came with Windows 11 Home and 16GB RAM.  I requested to have the windows version upgraded from Home to Pro and the RAM upgrade to 32GB.

Everything appeared to go as planned until yesterday when I noticed the above error message, Get the newer version of Windows to stay up to date, followed by Your version of windows has reached the end of service.  I clicked on "Check for update" and watched the familiar spinning as it loaded, nothing.  I clicked it again, same result.  After a few google searches, I realized this was nothing new.  Apparently, there are windows build that's being released, even with new computers, that have this problem.  Frankly, I was very surprised, this was a new Windows 11 operating system from Microsoft.

The solution is to download, from microsoft.com (don't click on any other links) the actual build that will fix the issue.  The amount of time it will take depends on the speed of your Internet connection.  I had no problems with my files or anything else.  NOTE: It still forced me to verify my hardware supported Windows 11, so when you see that message, just download the PC Health Check and follow the steps.

Here’s the official Microsoft download link that fixes it 👇


If you’re already have Windows 11 installed

Use this link:

👉 https://www.microsoft.com/software-download/windows11

Choose “Windows 11 Installation Assistant.”


Important notes:

  • ✔ This resolves the “end of service” error

  • ✔ Files and programs are kept

  • ⏳ Can take 30–90 minutes, longer over slow Internet

  • 🔌 Keep your laptop plugged in

  • đź’ľ Backup important files first (always smart)


Saturday, February 7, 2026

BIOS Upgrades - What the heck is that?

 Every computer has something called the BIOS or Basic Input/Output System.

Think of the BIOS as the computer’s starter system.

When you press the power button, the BIOS is the very first thing that wakes up. Before Windows loads. Before you see your desktop. Before anything else.

Its job is to:

  • Check that your hardware is working (memory, processor, drives)

  • Tell the computer how to start

  • Hand control over to the operating system (like Windows)

If the BIOS doesn’t work, the computer can’t start.


So What Is a BIOS Update?

A BIOS update is when the manufacturer installs a newer version of that starter system.

Why would they do that?

Usually to:

  • Fix hardware bugs

  • Improve stability

  • Add support for new components (like a newer processor)

  • Improve security

It’s similar to updating Windows — but it happens at a deeper level.


Why Is It More Sensitive Than Normal Updates?

When you update Windows, if something goes wrong, it’s usually fixable.

But when you update the BIOS, you are rewriting the small program that allows the computer to turn on properly.

If the computer loses power during that update, it may not know how to start anymore.

That’s why you should:

  • Never turn off the computer during a BIOS update

  • Make sure a laptop is plugged in

  • Avoid performing it during unstable power conditions


Simple Way to Remember It

Windows update = updating the software you use.
BIOS update = updating the instructions that let the computer start.

One works after the computer is running.
The other works before the computer even wakes up.

Friday, February 6, 2026

Introduction to Computers VIDEO

 Introduction to Computers for Business Entrepreneurs

... and pretty much anyone who doesn't undestand computer basics.





 Signup for ExtraHelpUs news and special events!  Don't miss out.  No cost and no risk.



Sunday, February 1, 2026

Welcome Message

Welcome to ExtraHelpUs

If you feel stuck in an endless cycle of computer confusion, you’re in the right place.

ExtraHelpUs exists for one simple reason: to give you free, straightforward, no-nonsense help with everyday computer problems—without jargon, pressure, or sales pitches.

Let me be clear from the start: I am not trying to sell you anything.
ExtraHelpUs is completely free. There are no products, no subscriptions, and no hidden sales pitches—just help.  I may not have all the answers but I do have a wealth of experience in computers and Information Technology in the corporate world.

Here, you’ll find blog posts that break down common issues and show you exactly how to fix them, step by step. These aren’t theoretical explanations or tech-speak. They’re practical solutions you can actually use.

In addition to written guides, ExtraHelpUs will also host live and recorded events, where we tackle real problems in real time. You’ll be able to ask questions, watch solutions unfold, and finally understand why things work the way they do.

We start with the basics—things like copy and paste, understanding the parts of a computer, and how everyday tools actually work. Everything is explained at a level you can understand. If you’re older, didn’t grow up with technology, or have always felt left behind, this place was built for you.

I will slow down as much as you need. My goal isn’t to rush through topics—it’s to help you truly understand how to use your computer with confidence.

As your skills grow, we’ll also explore ways to move forward— including how to find good-paying jobs in technology, through posts, live discussions, and recorded sessions. Learning technology doesn’t just reduce frustration—it can open doors.

This is just the beginning. There’s a lot more coming, all built around one goal: helping you feel confident, capable, and in control of your technology.

Join me—and finally get the ExtraHelpUs you need to understand, not just cope.